bg997 Privacy Policy

This Privacy Policy ("Policy") governs the relationship between you ("User", "you") and the bg997 platform ("we", "us", "bg997"). By using our website, app, or any of our services, you are considered to have agreed to the terms described in this Policy.

bg997 is committed to ensuring a safe and transparent online gaming experience for users in Bangladesh. Keeping your personal information secure is part of our responsibility.

Table of Contents

• What Information We Collect
• How Information Is Collected
• Purpose of Using Information
• Sharing and Disclosure of Information
• Cookies and Tracking Technologies
• Data Storage and Security
• Your Rights and Controls
• Privacy of Minors
• Third-Party Links
• Changes to This Policy
• Contact

bg997 collects various types of information to operate its services. This information is broadly divided into two categories — information you provide directly and information collected automatically.

1.1 Information Provided Directly

Information you provide during registration and account management:

• Full name and date of birth
• Email address
• Mobile number (linked to bKash, Nagad, Rocket, or Upay account)
• National ID card or passport number (for identity verification)
• Bank or payment account details
• Residential address

1.2 Information Collected Automatically

Collected automatically when you use our platform:

• IP address and device identifier
• Browser type and operating system
• Page visit history and session duration
• Gaming history — bet amounts, wins, and losses
• Transaction history and payment methods
• Cookie and local storage data

bg997 collects your information in the following ways:

• Account Registration: When you create an account for the first time, the required information is taken directly from you.
• Identity Verification (KYC): Identity is confirmed through a national ID card or passport in accordance with international standards.
• Financial Transactions: Payment method details are recorded at the time of deposit or withdrawal.
• Customer Support Communication: Information is retained when you contact us via live chat or email.
• Platform Usage: Gaming activity and browsing behavior are logged automatically.
• Information from Third Parties: Additional information may sometimes be obtained from trusted third parties for the purposes of identity verification or fraud prevention.

bg997 uses collected information only for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating and maintaining your account
• Processing deposits and withdrawals (minimum deposit ৳100, minimum withdrawal ৳500)
• Managing gaming activity and verifying results
• Providing bonuses and promotions

3.2 Security and Compliance

• Preventing fraud and money laundering
• Detecting unauthorized access to accounts
• Preventing access by those under 21 years of age
• Complying with responsible gambling guidelines

3.3 Customer Service and Communication

• Providing 24/7 live chat support in Bengali
• Sending transaction-related notifications
• Issuing account security alerts

3.4 Platform Improvement

• Analyzing and improving the user experience
• Resolving technical issues
• Developing new services and features

bg997 never sells your personal information to third parties. However, we may share information in specific circumstances:

4.1 Service Providers

Necessary information may be shared with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure management. These providers are required to comply with our privacy standards.

4.2 Legal Obligations

In response to a court order, lawful investigation, or request from a law enforcement agency, we may provide information as required by applicable law.

4.3 Fraud and Abuse Prevention

If money laundering, fraud, or any other illegal activity is suspected, relevant information may be shared with the appropriate authorities.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets involving bg997, user information may be transferred. We will notify you before any such change takes place.

Cookies and similar tracking technologies are used on the bg997 website. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Essential for the core functionality of the platform — login sessions, security tokens. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings, such as language selection.
• Analytics Cookies: Used to collect statistics on site usage — which pages are viewed most, session length, and so on.
• Security Cookies: Used to detect and prevent fraudulent activity.

5.2 Cookie Controls

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working.

bg997 has put in place industry-standard technical and organizational measures to keep your personal information secure.

6.1 Technical Security Measures

• SSL Encryption: 256-bit SSL encryption is used during data transmission.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Two-Factor Authentication: An additional layer of protection to prevent unauthorized access to your account.
• Firewall and Security Monitoring: Round-the-clock system monitoring.
• Regular Security Audits: Security assessments conducted by external experts.

6.2 Data Retention Period

Information is retained for as long as your account is active and for as long as necessary to provide services. Due to legal and regulatory obligations, certain information may be kept for a defined period after an account is closed.

6.3 Security Breach

If a security breach occurs that could put your information at risk, we will notify you as soon as possible in accordance with legal requirements and advise you on the steps to take.

As a user of bg997, you have certain important rights over your own information:

7.1 Right of Access

You have the right to know what information we hold about you. You can contact the support team to request a copy of this information.

7.2 Right to Rectification

If any of your information is incorrect, you can have it corrected — either through your account settings or via the support team.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may be required to be retained for legal or regulatory reasons.

7.4 Right to Object to Processing

You may object to your information being used for specific purposes, particularly in the case of marketing communications.

7.5 Right to Opt Out of Marketing

If you do not wish to receive promotional emails or notifications, use the unsubscribe option in any message or let the support team know.

bg997 is for users aged 21 and above only. We never intentionally collect any information from those under the age of 21.

Age verification is in place at the time of registration. If we become aware that information has been collected from a minor, we will immediately close that account and delete all related information.

If you believe someone you know who is a minor has attempted to register on this platform, please notify our support team immediately.

The bg997 platform uses software from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, and Microgaming. These providers may have their own privacy policies. Their policies may also apply when you use their services.

Payment service providers — bKash, Nagad, Rocket, Upay — operate under their own privacy policies. You are advised to read their respective policies before providing information on their platforms.

bg997 is not responsible for third-party data protection practices, but we only work with trusted and established partners.

We may update this privacy policy from time to time due to business changes, addition of new services, or legal requirements. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• A notification may be sent to your registered email.
• A brief announcement may be displayed on the platform.

Continuing to use the platform after any changes will be considered as your acceptance of the new policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, our dedicated support team is ready to help:

If you wish to make a formal complaint regarding data protection, please include "Privacy Complaint" in the subject line of your email.