bg997 Terms and Conditions

bg997 ("we", "our", "platform") is an online gaming and betting platform serving users in Bangladesh. These terms and conditions ("Terms") form a legal agreement between bg997 and its members.

By accessing the website, creating an account, or using any service, you agree to be fully bound by these Terms. If you do not agree with any part of these Terms, please refrain from using the platform.

• bg997 reserves the right to modify these Terms at any time.
• Continuing to use the platform after updated Terms are published will be considered acceptance of the new Terms.
• These Terms are written in Bengali and are governed by the laws of Bangladesh.
• In the event of any dispute or disagreement, our decision shall be considered final.

To create an account on bg997, you must provide accurate and complete information. Each individual may hold only one account. Creating multiple accounts may result in all accounts and balances being forfeited.

Registration Requirements

• You must provide your correct full name, date of birth, and contact details.
• You must have an active mobile number or email address.
• You must use a payment method (bKash, Nagad, Rocket, or Upay) registered in your own name.
• Creating an account under a third party's name or a false identity is strictly prohibited.

Account Security

It is your responsibility to keep your account password and login details confidential. You must not allow anyone else to access your account. Any hacking or unauthorized access to your account must be reported to our support team immediately.

bg997 strictly enforces a 21+ age policy. Use of this platform by anyone under the age of 21 is completely prohibited. When creating an account, you must declare that you are at least 21 years of age.

We may request a national identity card or other government-issued documents for age verification at any time. Failure to submit documents may result in the account being temporarily suspended. If an account belonging to a minor is detected, all deposited funds will be handed over to the relevant authorities.

Deposits and withdrawals on bg997 are completely secure and processed quickly. We currently support the most popular mobile payment methods in Bangladesh.

Deposit Rules

• Minimum deposit amount: ৳100 (per method).
• Accepted methods: bKash, Nagad, Rocket, Upay.
• Deposits must be sent from mobile banking registered in your own name.
• Third-party payments are not accepted and will not be refunded.
• The deposit amount must be stated correctly; bg997 will not be responsible for incorrect information.

Withdrawal Rules

• Minimum withdrawal amount: ৳500.
• Withdrawals will only be processed via the same method used for the deposit.
• Withdrawals are typically completed within 5 to 30 minutes.
• Withdrawals may be held if bonus conditions have not been met.
• Identity verification may be required for large withdrawal amounts.

Fraudulent Transactions

If chargebacks, fake payments, or any other fraudulent financial activity are detected, the account will be closed immediately and all balances will be forfeited.

bg997 offers various types of bonuses and promotional offers for its new and existing members. Each bonus has specific conditions that must be read carefully before acceptance.

Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. A minimum deposit of ৳100 is required to receive this bonus. Before withdrawing the bonus, the combined amount of the original deposit and the bonus must be wagered 15 times (wagering requirement 15x).

General Bonus Terms

• Each bonus may only be claimed once.
• Withdrawals cannot be made before the bonus wagering conditions are met.
• Any attempt to collect bonuses using multiple accounts will result in all bonuses being cancelled.
• bg997 reserves the right to modify or cancel any bonus.
• Unused bonuses will be automatically removed upon expiry.
• Some games do not contribute or only partially contribute to bonus wagering conditions — see the relevant bonus page for details.

VIP Program

The bg997 VIP program has five tiers — Bronze, Silver, Gold, Platinum, and Diamond. Each tier includes weekly cashback benefits that increase progressively. You must actively play on the platform to receive VIP benefits. VIP status may be revoked in the event of any rule violation.

bg997 is committed to ensuring a fully fair and transparent gaming environment. All our games are operated using industry-recognised technology. We are always vigilant in maintaining fair play.

• Random Number Generator (RNG) technology is used in all our games.
• No game result is predetermined or manipulable.
• No player is treated differently from another.
• All transactions are secured by SSL encryption.
• Any game-related complaints can be submitted via live chat.

The following activities are completely prohibited on bg997, and if detected, the account will be closed and the balance forfeited:

• Creating or operating multiple accounts.
• Registering with false or misleading information.
• Using bots, automated software, or technical tools to gain an unfair advantage.
• Colluding with other players to meet bonus conditions.
• Engaging in money laundering or illegal financial activity.
• Attempting to access or hack into the platform's systems.
• Harassing, threatening, or abusing other players.
• Using a third party's card or payment method.

bg997 may temporarily suspend or permanently close an account without prior notice in the following circumstances:

• If any part of these Terms is violated.
• If evidence of fraud, chargebacks, or fake payments is found.
• If age verification is not completed.
• If the account has been inactive for an extended period (12 months or more).
• If a self-exclusion request is made.
• By court or government order.

Before account closure, the opportunity to withdraw any legitimate balance will be provided, unless the reason for closure is fraudulent activity, in which case all balances will be forfeited.

Voluntary Account Closure

If you wish to close your account yourself, please submit a request via our live chat or email. Processing the request may take some time. To reopen a closed account, please contact us.

bg997 accepts no liability for the following:

• Interruptions to gameplay due to technical errors, server downtime, or internet outages.
• Loss caused by errors from third-party service providers.
• Unauthorized access to an account due to the user's own negligence.
• Liability for delays or errors in mobile banking systems.
• Any direct or indirect financial loss related to gaming.

bg997 strives to provide the best service as a reliable and secure platform. However, gaming is inherently risky and players participate at their own responsibility.

The privacy of your personal information is very important to us. Details of how we collect, store, and use your information are set out in our privacy policy.

• Your information is not sold or rented to third parties.
• Only information necessary for payment processing and identity verification may be shared.
• Information may be shared with authorities where required by legal obligation.
• All data is kept secure via SSL encryption.

For more details, please read our Privacy Policy page.

bg997 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, members will be notified by email or via a notice on the platform.

Continuing to use the platform after updated Terms are published will automatically be considered acceptance of the new Terms. It is therefore recommended that you visit this page regularly. The date of the latest update will be noted at the top of the page and alongside each term.

If you have any questions or complaints about these terms and conditions, please contact our support team. We are available around the clock to provide assistance in Bengali.

• 24/7 Live Chat (Bengali) — the fastest way
• Email: [email protected]

After submitting a complaint, our team will try to respond as quickly as possible. Complex matters may take a little more time to investigate.