Play responsibly,
stay safe
Enjoy entertainment at bg997 in complete safety — our responsible gaming tools and guidelines will help you have fun while staying within your limits.
This platform is for users aged 21 and above only. Participation in gaming by minors is strictly prohibited.
Let gaming be entertainment, not a problem
Online gaming and betting are a form of entertainment. However, when it becomes a habit and creates financial or mental stress, it is important to take notice in time. bg997 believes that responsible gaming is every player's right and our responsibility.
Responsible gaming means setting your own financial limits, managing your time, and viewing gaming purely as entertainment. Playing more in an attempt to recover lost money is never a solution. At bg997, we are committed to keeping you informed and protected.
Our platform offers multiple safety tools — deposit limits, self-exclusion, time-out, and an active support team. Using these tools is not a sign of weakness; it is a sign of a mature and informed decision.
Recognise the warning signs
- Playing repeatedly to recover money you have lost
- Cutting time away from family or work to play
- Spending beyond what you can afford
- Being unable to stay away from gaming
- Gaming to relieve stress
6 ways to play responsibly
bg997 provides these tools to keep you safe — they are completely free and available to use at any time.
Deposit Limit
Set how much you can deposit each day, each week, or each month yourself. Once a limit is set, it takes effect immediately. Increasing a limit requires additional verification, but reducing one takes only a few minutes.
Financial controlTime-Out
If you feel you need a short break, you can take a time-out for 24 hours to 30 days. During this period your account will be fully suspended and no login or deposit will be possible.
Temporary breakSelf-Exclusion
If you feel gaming is becoming a problem, choose self-exclusion. This closes your account for 6 months to 5 years, or permanently. Making this decision takes courage.
Permanent protectionLoss Limit
Your session will stop automatically once you have lost a set amount. Loss limits can be set daily, weekly, or monthly and protect you from excessive losses.
Loss controlSession Time Limit
Set a time limit for each gaming session. When the set time is up, a warning will appear and you can decide for yourself what to do next. It is a simple way to stay aware of how long you have been playing.
Time managementSupport and Advice
Our 24/7 live chat support team is here for you whenever you need help. Talk to us about any concern related to gaming — we are ready to assist.
24/7 supportFor users aged 21+ only
Every user's age is verified when opening an account on the bg997 platform. In accordance with Bangladeshi law and as part of our own policy, no one under the age of 21 may participate on this platform.
If a minor attempts to create an account, that account will be closed immediately and any deposited funds will be returned. We ask parents and guardians to ensure that their children cannot access our platform.
- National ID verification at account registration
- Suspicious accounts suspended immediately
- Parental controls and reporting feature
- Full access blocked for minors
Advice for parents and guardians
If you have teenage or young members in your household, take the following steps:
- Install parental control software on your devices
- Keep your login details secure and do not share them
- Talk to your children about the risks of online gaming
- If you have any concerns, contact our support team straight away
- Do not leave betting or casino sites accessible to children
Deposit and Withdrawal Limits
bg997 has transparent financial limits that help you game affordably and responsibly.
How to set up protection
Activate responsible gaming tools on your account in just a few steps.
Log in to your account
Log in to your bg997 account and click the profile icon in the top right corner.
Go to settings
From the menu, find the "Account Settings" or "Responsible Gaming" section.
Set your limits
Deposit limit, loss limit, or session time limit — set whichever you need.
Confirm
Save your changes — reducing a limit takes effect immediately. Increasing one requires a review period.
Get support
If you have any trouble, contact us via 24/7 live chat or at [email protected].
When you need to take a break
Self-exclusion is the most powerful protection tool. When you choose it, you get the following benefits:
- Account fully closed — login and deposit not possible
- Promotional emails and notifications will be turned off
- Existing balance remains safe and can be withdrawn
- 6 months, 1 year, 5 years, or permanent — the duration is your choice
- Additional verification required to reactivate even after the period ends
- Live chat support is available to help you complete the process
Important information
If you attempt to create a new account during self-exclusion, it will be cancelled automatically. Follow this process honestly — it is for your own benefit.
Assess yourself
Ask yourself the questions below. If most of your answers are "yes", it is time to seek support.
After a loss, do you keep playing thinking "I'll win it back this time"?
Do you hide the amount you game from family or friends?
Have you ever gamed using borrowed money or by dipping into your savings?
Do you feel restless or irritable when you are not gaming?
Is gaming having a negative effect on your work, studies, or relationships?
Have you tried to stop but keep coming back to gaming?
Seeking help is a sign of strength
If you answered "yes" to many of the questions above, contact our 24/7 live chat support or email [email protected]. Our team will understand your situation and help you find the best solution. Remember — asking for help is not weakness, it is courage.
Questions and answers about responsible gaming
Enjoy bg997 safely
Follow responsible gaming limits and enjoy our games, cricket betting, and casino sections.